At Packa Lighthouse, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we're here to help.

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Eligibility for Refunds

We accept refund requests under the following conditions:

• The item received is damaged, defective, or incorrect.

• The refund request is made within 5 days of receiving the product.

• The item is returned in its original condition, unused, and with original packaging and proof of purchase.

 

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after purchase.

• Items that have been used, altered, or damaged by the customer.

• Customised or specially ordered items (unless faulty or incorrect).

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How to Request a Refund

To initiate a refund, please contact us at [your email or WhatsApp number] with the following:

• Your order number

• Photos of the product showing the issue

• Reason for the refund request

 

Once we receive your request, our team will review and respond within 3 working days.

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Refund Processing

• Once approved, we will process your refund via the original method of payment.

• Please allow 5–10 working days for the refund to appear, depending on your bank/payment provider.

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Return Shipping

• If the refund is due to our error (wrong item, damaged product), return shipping will be covered by us.

• If the return is for other valid reasons, shipping costs will be borne by the customer.